Know every one of your clients as if they were your only one

SalonBot's client profile is very comprehensive and lets you store all relevant information: contact details (name, phone, email), complete visit history with dates and services performed, colour formulas used in each session, allergies and sensitivities, preferences and favourite products, private notes from the professional, custom tags for segmentation, and automatic metrics such as number of visits, total accumulated spend, average ticket and date of last visit. All this information is updated automatically with each appointment and payment, without needing to enter data manually.

SalonBot automatically detects at-risk clients, defined as those who have not visited your salon in over 30 days. The system marks them visually in your client list and you can set up automatic alerts to receive notifications when a client enters this category. You can also activate automatic workflows that send a personalised WhatsApp message to these clients offering a discount or reminding them of services they usually have. This early detection lets you act before the client leaves for a competitor, recovering up to 25% of clients who would otherwise have been lost.

Yes, SalonBot lets you segment your client base using multiple criteria: custom tags you create yourself (VIP, new, frequent, inactive), history of services performed, visit frequency, total spend or average ticket, products purchased, and date of last visit. You can combine several criteria to create very specific segments, such as clients who have had highlights in the last 3 months with a spend above 50 EUR per visit. These segments can be used to send targeted WhatsApp campaigns directly from SalonBot, without needing external tools.

Yes, one of the most valued features of SalonBot's CRM is the detailed colour formula log. On each visit you can note the exact mix you prepared: base shades, developer used, proportions, exposure time and final result. The next time the client comes, you open their profile and have all the information to reproduce the result or make adjustments. This eliminates the need to search through old notebooks or try to remember from memory, and ensures a consistent result that your clients greatly appreciate.

Yes, SalonBot lets you export your entire client database in CSV format with one click. The file includes all available fields: contact details, visit history, spend metrics, tags and notes. You can use this file to import data into email marketing tools like Mailchimp or Sendinblue, perform custom analyses in Excel, or simply keep a backup of your information. The export complies with GDPR privacy regulations in force in Spain.

SalonBot automatically detects your clients' birthdays if their date of birth is recorded in their profile. The system notifies you in advance so you can send a personalised message, offer a special discount or prepare a small gift. You can also set up an automatic workflow that sends a WhatsApp birthday greeting with a discount code for their next appointment. This personalised attention strengthens the relationship with your clients and generates additional bookings naturally. Many salons report that their clients greatly appreciate this thoughtful gesture.